AROUND THE CLOCK SERVICE
Proudly New Zealand owned and operated
CNZ International was founded with a client-oriented focus and a lofty objective: to offer outstanding quality freight forwarding services, while ensuring a simple and stress-free experience.
Every idea starts with a problem. Having worked in the freight forwarding industry for the past 14 years of my career, I have encountered numerous persistent client issues and frustrations.
The primary customer pain point that I encountered over the years was slow and complicated communication. It can take days for a customer to receive a quote for an urgent order or inquiry. Freight invoices themselves are often too complicated to understand. Additionally, customers are not always updated on arrival delays or vital shipping arrangement changes which can lead to unnecessary stress and costs. To get an order update or issues resolved, customers have to deal with multiple staff members at different stages of the freight forwarding process which is both inefficient and complicated.
CNZ International was started to create an alternative.
All these common issues that I became familiar with over the course of my career inspired me to set up this business as I wanted to make a difference for our customers.
Michelle Wang - Founder
WHY CHOOSE US?
The CNZ difference
ATTITUDE - We are problem-solvers with “can-do” attitudes. We are focused on finding solutions and making situations work.
COMMITMENT - We are fully committed to delivering 100% customer satisfaction. "Customer First" is not just a slogan, but the practice embodied in our daily service. You can count on us for any urgent orders as we respond immediately to inquiries and work whenever needed.
COMMUNICATION - We communicate efficiently with our customers and agent. We make sure that our customers are kept updated about their order progress at a suitable frequency. We understand what information is important to our customers.
SIMPLE - International shipping is a highly complex industry and process which involves numerous parties. Our quotes, order procedures, and invoices are created with the aim of making complicated processes simple and easy.
INNOVATIVE - We are opened-minded and ready to adopt any new logistics technology and models.
CHINA TRADE LANE EXPERTISE - With 12 years of industry experience and knowledge, backed by a strong alumni network in the industry, we are able to answer any of your freight inquiries and find the best shipping solutions for you.
ONE-ON-ONE SERVICE - From the quote inquiry to the final shipment delivery, you are dealing with one person who takes care of your order throughout every step of the supply chain.
CNZ is your simple and reliable choice for FCL, LCL, reefer & non-reefer shipping containers, and project cargo across the world. We focus on providing our customers with exceptional service and competitive rates with the aim of building a mutually beneficial long-term business relationship.
Questions, comments or requests? Feel free to reach out, we’d love to hear from you.